Refund policy

At Sana K Luxurious Footwear, we value transparency and customer satisfaction. However, please note the following:

Once an order is placed, it cannot be cancelled. Only size exchanges are permitted.
We begin processing your order immediately to ensure timely delivery.

No Refunds:
We do not offer refunds under any circumstances. Please make sure to review your order carefully before confirming the purchase.

Exchange Policy:
We offer exchange only within 1 day of receiving the product.
The item must be unused, in original condition and packaging, and must be accompanied by a mandatory unboxing video (see below).

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Unboxing Video is Mandatory for Exchange

To be eligible for an exchange, the following video proof is required:

Record the entire unboxing process in one continuous video.

The video must clearly show:

The outer package

The shipping label

All sides and corners of the package

The product being opened on camera

Do not open the package off-camera, or your claim will be rejected.

This video helps us verify our packaging and protect against tampered claims.